HELP + FAQS
ORDERS
Can I change my order?
If your order hasn't been prepared yet, we'll do our best to update it. Email us as soon as possible at [hello@cavrié.com] with your order number and what you'd like to change.
Which payment methods do you accept?
[Visa, Mastercard, American Express, Apple Pay, Google Pay, PayPal, Klarna — edit to match your checkout.]
Will I receive an order confirmation?
Yes — a confirmation email is sent as soon as your order is placed, and another with tracking once it ships. Check your spam folder if you can't find it.
DELIVERY
Is shipping free?
Yes — standard shipping is complimentary on every order, worldwide.
How long will delivery take?
Each order is prepared by hand in 1–3 business days. Once it leaves us, delivery takes 7–11 business days, wherever you are. More on our Shipping page.
How do I track my order?
We'll email you a tracking link as soon as your parcel is dispatched. Can't find it? Check your spam folder, track your order here, or write to us and we'll send it again.
Do you ship internationally?
Yes, we ship worldwide. Orders delivered outside [the UK] may be subject to customs duties and import taxes, which are set by your local customs authority and are the responsibility of the recipient.
RETURNS + EXCHANGES
What is your returns policy?
We accept returns within 14 days of delivery. Pieces must be unworn and unused, in their original condition, with all tags and original packaging. Full details on our Returns page.
How do I start a return?
Visit our returns portal and enter your order number and email address, then follow the steps.
Do you offer exchanges?
Yes. If the piece you'd like is available, we'll arrange an exchange. If it isn't, we'll offer you store credit or a refund instead.
My order arrived damaged. What should I do?
We're sorry — please contact us within 48 hours of delivery with clear photos of the item and its packaging, and your order number. We'll put it right straight away.
PRODUCTS + CARE
How should I care for my leather bag?
Keep it in its dust bag when not in use, away from direct sunlight and moisture. Wipe gently with a soft, dry cloth. [Add any product-specific care advice.]
Do your shoes run true to size?
[Most styles fit true to size. If you're between sizes, we recommend …] See our Size guide.
Will an item come back in stock?
[Popular pieces are restocked regularly. Sign up to our newsletter to hear first.]