RETURNS + REFUNDS
1. START
Visit our returns portal and enter your order number and email address.
2. CHOOSE
Select the pieces you're returning and how you'd like to send them back.
3. SEND
Pack each piece in its dust bag and original box, then follow the steps to complete your return.
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ELIGIBILITY
- Returns are accepted within 14 days of delivery.
- Pieces must be unworn and unused, in the condition you received them, with all tags attached and in their original packaging.
- Proof of purchase is required.
- Shoes should only be tried on indoors, on a clean, soft surface.
- Sale items, personalised pieces and gift cards can't be returned.
For orders delivered within the European Union, you may cancel or return your order within 14 days for any reason, under the same conditions above.
RETURN SHIPPING
Depending on where you are and the reason for your return, you may be asked to cover the cost of sending it back. Faulty or incorrect items are always on us.
REFUNDS
Once your return has arrived and been inspected, we'll let you know whether it's been approved. Approved refunds are made to your original payment method within 14 business days — your bank may take a few more days to show the funds.
As standard shipping is complimentary, there are no delivery charges to refund. Customs duties or import taxes paid on delivery are set by your local authority and can't be refunded by us.
If you haven't received your refund within 14 business days of your return being approved, please contact us.
EXCHANGES
Once your return is approved, you can choose an exchange, store credit or a refund. If the piece you'd like is available, we'll arrange the exchange; if not, we'll offer store credit or a refund instead.
FAULTY OR INCORRECT ITEMS
Please check your order when it arrives. If something is faulty or damaged, contact us within 48 hours of delivery with your order number, clear photos of the fault and, if it was damaged, photos of the packaging.
If you've received the wrong piece, email us as soon as possible with your order number and a photo of what arrived. We'll arrange a replacement or refund straight away.
CHANGING A RETURN
If your parcel hasn't been sent yet, we'll do our best to adjust your return. Contact us as soon as possible with your order number. Can't find the returns portal? Email us and we'll send you a direct link.